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Frequently Asked Questions
Are you a factory or trading company?
We are a Professional Manufacturer specializing in emergency stretchers and Rehabilitation Therapy products.
What is the material and durability of the stretcher?
The stretcher is constructed from high-strength aluminum alloy, ensuring it is both lightweight for operators and durable for heavy-duty emergency use, with a load capacity of up to 181kg.
What are your standard trading and payment terms?
We typically require a 30% deposit via T/T after order confirmation, with the remaining 70% balance paid against the bill of lading or via L/C.
What is the typical lead time for an order?
Normally, production and preparation take approximately 15-25 days after the deposit is received.
What kind of after-sales service and warranty do you provide?
We provide a 12-month warranty from the date of receipt. During this period, we supply free spare parts and technical guidance for any necessary replacements.
What quality certifications do your products hold?
Our products are fully certified with FSC, CE, FDA, ISO9001, ISO13485, and EN1865 standards to ensure global medical compliance.