1. Inquiries are handled promptly within 12 hours.
2. Full OEM services available for custom requirements.
3. Sample provision for quality verification.
4. Strict quality control and factory inspection systems.
| Product Components |
Warranty Period |
| Wheelchair/Stretcher Frame | 3 Years |
| Lead-acid Batteries | 6 Months |
| Lithium Batteries | 1 Year |
| Main Controllers (Premium) | 3 Years |
| Standard Controllers | 1 Year |
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Frequently Asked Questions
1. How is the quality of the products managed?
We utilize advanced manufacturing management systems, including specialized ERP and order processing software. Every product undergoes rigorous testing before shipment to ensure high quality and performance.
2. What is the typical delivery timeframe?
Delivery times generally range from 30 to 60 days depending on the specific materials and customization. Our facility maintains a high production capacity to meet global demand.
3. Can we customize the product with our own logo?
Yes, we provide both OEM and ODM services. We can incorporate your design and branding into the product as per your specifications.
4. What payment methods are accepted?
We accept a wide range of payment methods including T/T, L/C, PayPal, Western Union, and Moneygram for your convenience.
5. What is the after-sales support policy?
Every product comes with a standard one-year warranty. Additionally, we provide free wearing parts for replacement within a 2-year period to ensure long-term usability.
6. Are there certifications for hospital use?
Yes, our equipment is fully certified with CE and ISO13485 standards, meeting the strict requirements for hospital and medical environments.