Q: Are you a factory or trading company?
A: We are a professional manufacturer specializing in emergency stretchers and rehabilitation therapy products.
Q: What is the typical lead time for orders?
A: Normally, the lead time is between 15 to 25 days after the deposit is received, depending on the order volume.
Q: What are your standard payment terms?
A: We typically accept T/T (30% deposit, 70% balance against Bill of Lading) or L/C at sight.
Q: Do you provide after-sales service and warranty?
A: Yes, we provide a 12-month warranty from the date of receipt. During the warranty period, we supply free spare parts and technical guidance.
Q: Which quality certifications do your products hold?
A: Our products are fully certified with CE, FDA, ISO9001, ISO13485, and EN1865 standards to ensure international quality compliance.
Q: Can the stretcher height be adjusted for different ambulances?
A: Yes, the model features multiple height adjustment positions (6 positions for front/back) to accommodate various loading heights.